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find Keyword "门诊患者" 17 results
  • 肿瘤医院门诊患者的安全隐患分析与管理对策

    目的 探讨肿瘤专科医院门诊患者就诊中的安全隐患和防范措施。 方法 从2009年1月起,通过采取加强各个环节的安全管理,制订应急预案,增强医务人员的安全意识教育和急救能力培训等措施,全面防范门诊突发安全事件的发生。 结果 投诉纠纷和意外发生率由2006年-2008年的48起、0.028 2%下降到2009年-2011年的33起、发生率分别下降至0.026 5%、0.017 8%、0.010 9%,安全防范管理效果明显。 结论 实施对门诊患者的安全管理,可减少医疗纠纷,降低患者风险,提升门诊服务质量和社会形象。

    Release date:2016-09-08 09:18 Export PDF Favorites Scan
  • 影响我院门诊患者满意度的因素分析及解决方案

    目的:分析影响门诊患者满意度的因素,并提出有针对性的解决方案。方法:2008年随机对笔者所在医院门诊患者满意度问卷调查2000例,患者需求、基本情况随机问卷调查1000例,对调查统计结果进行分析。结果:2008年度笔者所在医院门诊患者综合满意度为85.24%,其中满意度最低的单项为挂号、等候时间及服务态度;收集的主要批评意见包括(按意见多少排序):挂号难;检查、就诊等候时间长;部分工作人员服务态度差等。结论:影响医院门诊患者满意度的主要因素包括:挂号难(号源不能满足需求)、等候时间长以及部分工作人员服务态度差等问题。笔者对此提出了相应的解决方案。

    Release date:2016-09-08 10:00 Export PDF Favorites Scan
  • The Disability of Social Function of Gastrointestinal Outpatients with Depressive or Anxiety Disorders in General Hospitals

    ObjectiveTo explore the disability of social function of gastrointestinal outpatients with depressive or anxiety disorders in general hospitals. MethodsA multicenter cross-sectional study was conducted from May to June in 2007. A total of 1 995 subjects from 13 general hospitals in China were screened by using the Hospital Anxiety and Depression Scale (HADS). The subjects scored≥8 on HADS were diagnosed via the Mini International Neuropsychiatric Interview by psychiatrists. The Sheehan Disability Scale (SDS) was used to assessed patients' disability of life, work, and social intercourse aspects. Then, compared the subjective quality of life, number of doctor visits, and monthly loss of working days between outpatients with and without depressive or anxiety disorders in last six months. Further, compared the social dysfunction between patients with depression/anxiety disorders (the case group) and without depression/anxiety disorders (the control group) in functional disorders group and organic disease group of gastroenterology respectively. ResultsIn comparison to the control group, the case group had much higher score of SDS, including life, work, and social intercourse (P<0.05) aspect and had more doctor visits and loss of more working days (P<0.05). In functional disorders group of gastroenterology, the case group had much higher score of SDS, including life, work, and social intercourse (P<0.05) aspect and had more doctor visits, loss of more working days (P<0.05) compared with those in the control group. In organic disease group of gastroenterology, the case group had much higher score of SDS, including life, work, and social intercourse (P<0.05) aspect and had loss of more working days (Z=-4.307, P<0.001) compared with those in the control group. ConclusionFor the patients with functional disorders or organic disease of gastroenterology, the depressive and anxiety disorders may lead to the disability of social function.

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  • Satisfaction of Elderly Patients with Out-patient Services: A Study Based on the 2015 Evaluation of the National Healthcare Improvement Initiative

    ObjectiveTo understand the experiences of out-patient services of the elderly patients, and to analyze the impact factors of the satisfaction of elderly patients, so as to produce evidence for healthcare quality improvement. MethodsBased on the data collected from the out-patient survey of the 2015 Evaluation of the National Healthcare Improvement Initiative, we compared the disparities of patient satisfaction among different age-groups, between different geographic regions and different types of hospitals. We conducted multivariate binary logistic regression analysis to identify factors, associated with the satisfaction of the elderly outpatients. We also compared satisfaction of the Chinese elderly patients with healthcare services with other countries. ResultsSatisfaction scores of the Chinese elderly out-patients were statistically significant higher than that of the young and middle aged out-patients in the domains of hospital environment (satisfaction score=4.42), process efficiency (satisfaction score=4.20), and overall satisfaction (satisfaction score=4.47) (P < 0.001). On the contrary, the elderly out-patients were less satisfied in the domain of hospital informationization experience (satisfaction score=4.25) than the young and middle aged out-patients. This was also the case for the three indicators under this domain, including convenient appointment (satisfaction score=4.27), diversified payment methods (satisfaction score=4.24) and self-service devices (satisfaction score=4.26) (P < 0.001). Western region and traditional Chinese hospitals had significantly lower elderly outpatient satisfaction comparing with eastern and central regions, and general & specialist hospitals (P < 0.05). Trustful doctor-patient relationship (OR=3.45), respected and comfortable care (OR=1.45), clear and reliable mechanism and channel for praise and complain (OR=1.39), length of communication time with doctors (OR=1.35) and length of waiting time until consultation is acceptable (OR=1.29) were the major factors associated with the overall satisfaction of the elderly out-patients. The overall satisfaction of the Chinese elderly out-patients is a bit lower than that in our neighboring country Japan. The satisfaction towards length of communication with doctors of the Chinese elderly patients is lower than that in most of the industrialized countries. ConclusionSpecial demands of the elderly patients should be carefully considered by hospitals in the process of developing new appointment methods and hospital informationization with the aim of healthcare improvement. Longer communication time with doctors, shorter waiting time until consultation, improving human care and building efficiency mechanism and channel for praise and complain are the priorities for future healthcare improvement.

    Release date:2016-11-22 01:14 Export PDF Favorites Scan
  • Drug Use Analysis on Over-60-year Outpatients with Lung Cancer in the West China Hospital of Sichuan University in 2011

    ObjectiveTo retrospectively investigate the medication structure and evaluate the rationality among over-60-year outpatients with lung cancer in the West China Hospital of Sichuan University in 2011. MethodsThe data was extracted from the hospital information system (HIS). Excel 2010 software was used for statistical analysis. Resultsa) The total of over-60-year outpatients with lung cancer were 17 296 person-times, of which 12 606 persons-times patients with no medication accounted for 72.88%. The monotherapy in patients with medication accounted for 75.76%. b) There were 5 types of tumour related drugs, including 56 kinds of different drugs, and the total frequency was 6 460 and the average cost was 2 219.38 yuan. The first three drugs classified by 5 types were traditional Chinese drugs (TCM, 28.50%), other therapy (24.91%), and etiological treatment (22.23%). c) For etiological treatment, tyrosine kinase inhibitors (TKI) accounted for 59.96%, and the first three drugs were gefitinib, recombinant human endostatin, and erlotinib. d) For symptomatic treatment, analgesic drugs accounted for 43.65%; and the first three drugs were tramadol hydrochloride sustained-release tablets, sodium zoledronic oxycodone, and acetaminophen. e) For ADR therapy, liver drugs accounted for 40.97%; and the first three drugs were palonosetron hydrochloride, licorice, and diammonium pantoprazole. f) Other treatment involved immunopotentiating drugs and hematopoietic growth factors, the ratios were 62.65% and 37.35%, and the first three drugs were thymalfasin, thymopentin, and recombinant interleukin-11. g) Huisheng, Banao capsule and Bailing capsule were at the first three usage in TCM, the ratios of which were 51.06%, 15.37%, and 13.91%. h) The top ten drugs were Huisheng oral liquid, gefitinib and thymus AFP, thymopentin recombinant interleukin-11, chelating compound spot capsules, recombinant human endostatin, tramadol hydrochloride extended release tablets, sodium, zole dronic, and Bailing capsule. ConclusionThe antitumor therapies were mainly TKI single drug regimen for over-60-year outpatients with lung cancer in the West China hospital of Sichuan University in 2011. The most frequently used adjuvant therapies are antalgic, antitussive and skeletal related events prevention drugs. Besides, Chinese patent medicines are in common use as well.

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  • 构建重大阳性结果患者就诊快速通道的探讨

    为使经四川大学华西医院病理检查后临床确诊的肿瘤患者得到早期、规范治疗,华西医院门诊与医技科室联系,确立各部门的职责与分工,于2013年2月建立了重大阳性结果患者就诊快速通道。即当病理检查结果为恶性肿瘤的阳性患者时,主动将这类患者分流出来,并引导患者到指定地点,经门诊专人负责联系相应科室的专家号源优先安排复诊或联系会诊,为患者尽快确定治疗方案。通过近1年的实践,有效满足了门诊重大阳性结果患者就诊的需求,医院内团队协作更加密切,收到了预期的效果,值得推广。

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  • 门诊患者不同就诊时段需求特点及对策

    【摘要】 门诊患者就诊需经过挂号前期、候诊期、就诊期及就诊后期等阶段,不同的就诊时段患者有不同的需求特点。根据患者的需求特点采取相应的措施,帮助其在最短的时间内顺利就医,减轻患者在就诊过程中的等待时间和不良情绪,提高疗服务质量。

    Release date:2016-09-08 09:27 Export PDF Favorites Scan
  • 综合医院门诊开展多形式健康教育的效果

    目的 探讨门诊开展健康教育的形式及效果。 方法 2007年1月-2012年4月,除继续实施以前所采取的健康教育外,陆续开展多种专科患者的教育及护理门诊,同时加强对患者各就诊环节的健康教育,完善多发病、慢性病的系列讲座等。 结果 在门诊患者量大幅增加的情况下,患者就医体验得到明显改善,满意度逐年增高,综合满意度达96%。 结论 门诊患者流动性大、病种多、需求各异,只有采用个体与群体、特殊与一般、口头与书面相结合的多种健康教育形式,才能满足不同层次患者的需求,达到健康教育的效果,提高患者满意度,提高医院的信誉度。

    Release date:2016-09-07 02:34 Export PDF Favorites Scan
  • Retrospective analysis of wound outpatient cases from a tertiay hospital of Leshan City

    ObjectiveTo explore the epidemiological characteristics and analyze the related diagnosis and treatment information of wound outpatient cases in a tertiay hospital in Leshan City.MethodsThe data of cases admitted to the wound clinic in a tertiary hospital of Leshan City between January 1st, 2017 and December 31st, 2019 were retrospectively collected. The SPSS software was used for statistical analyses in terms of basic patient information, wound type and dressing use, number of visits and expenses.ResultsA total of 10 880 cases were enrolled. The average age of the patients treated was (45.23±13.45) years old. Patients from the Central District, where the hospital was located in, accounted for the highest proportion (38.63%). The proportion of acute skin and soft tissue injuries was higher than that of chronic skin and soft tissue injuries (62.51% vs. 37.49%). According to the proportions from high to low, the top three chronic skin and soft tissue injuries were postoperative refractory wounds (19.63%), skin and soft tissue infections (3.90%), and stoma complications (3.04%), respectively. A total of 22 937 functional wound dressings were used, of which non-woven outer dressings accounted for 47.52%. Patients with acute skin and soft tissue injuries had a higher healing rate compared with those with chronic skin and soft tissue injuries (96.65% vs. 43.03%, P<0.05). The type of skin and soft tissue injuries with the most visits was cancerous wound [the median (lower quartile, upper quartile) was 68 (35, 121) visits], and the one with the least visits was acute skin and soft tissue injuries [the median (lower quartile, upper quartile) was 2 (1, 7) visits].ConclusionsAs the distance between residence and hospital grows, the number of patients decreases, suggesting that the specialized nursing assistance has achieved initial results in remote areas, but the task of assistance in surrounding areas is still heavy. The type of skin and soft tissue injuries is changing under the concept of enhanced recovery after surgery, and wound care plays an important role in the recovery of patients after surgery. The concept of wet healing and new dressings to promote wound healing are widely used, but still need to be further popularized among patients and medical staff. For chronic wounds that are more expensive to treat, it is necessary to formulate comprehensive treatment plans such as wound treatment, psychological support, and systemic nutrition to promote healing.

    Release date:2021-05-19 02:45 Export PDF Favorites Scan
  • Percutaneous transcatheter closure of atrial septal defect guided by transthoracic echocardiography in outpatients

    ObjectiveTo assess the feasibility and safety of percutaneous transcatheter closure of atrial septal defect (ASD) guided by transthoracic echocardiography (TTE) in outpatients.MethodsFrom December 2016 to June 2018, 50 simple ASD patients underwent TTE-guided transcatheter closure in the outpatient operating room of our hospital (a TTE group) including 22 males and 28 females at the age of 16-48 (27.40±6.95) years. Fifty patients with simple ASD treated with the guidance of conventional fluoroscopy during the same period were treated as a control group, including 22 males and 28 females at the age of 15-48 (28.58±6.96) years. Both groups were re-examined by TTE during follow-up at 1 month, 3 months, 6 months and 1 year.ResultsThe mean age, body weight, the size of ASD and occluder and success rate had no statistical difference between the two groups (P>0.05). Compared with the control group, the TTE group had significantly lower mean operation time (P<0.01) and less cost (P<0.01) since patients need not to be hospitalized. No related complications were found in the TTE group during follow-up.ConclusionPercutaneous transcatheter closure of ASD guided by TTE appears safe and effective for outpatients, and can significantly reduce the cost.

    Release date:2020-01-17 05:18 Export PDF Favorites Scan
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