Objective To explore the application of pre-examination and triage service for outpatients in large general hospitals to improve the quality of service and increase the satisfaction of the patients.
Methods By using convenience sampling, the outpatients from four third-class A level hospitals were investigated with self-designed questionnaire between July and August, 2013. The patients were differentiated according to the frequency of visiting doctors; the first and subsequent visit being the variables, the rank-sum test was used to investigate the demand and satisficing of the pre-examination and triage service in the two kinds of outpatients in large general hospitals.
Results The satisficing of the pre-examination and triage service was high; the demand of the service was high in the first-visit patients with high satisficing. The difference in out-patient consultation between the two kinds of patients were significant.
Conclusion Pre-examination and triage service has a great guiding effect on outpatients in large general hospitals, and its availability is related to the type of the patients, awareness rate of the service and satisfaction to nurses.
Citation：
SONGShi-yao, TANMing-ying, ZHOUYu-ping. Research on Pre-examination and Triage Service for Outpatients in Large General Hospitals. West China Medical Journal, 2015, 30(7): 1331-1333. doi: 10.7507/1002-0179.20150384
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Copyright © the editorial department of West China Medical Journal of West China Medical Publisher. All rights reserved
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- 1. 叶小萍, 郭仙斌. 急诊科预检分诊工作的意义和分诊技巧[J]. 福建医药杂志, 2008, 30(1):152.
- 2. 邢婧, 靳杭红, 任欢. 如何培养门诊护士的职业素质[J]. 医学信息:中旬刊, 2011(6):2706.
- 3. 宋霞, 黄梅. 综合医院门诊预检分诊存在的问题及改进措施[C]//全国门急诊护理学术交流会议论文汇编. 北京:中华护理学会, 2011:3.
- 4. 朱蓓, 姜梅, 王芝, 等. 改良早期预警评分在心脏科门诊预检分诊中的应用[J]. 护士进修杂志, 2013, 22:2031-2032.
- 5. 马培志, 陈传亮, 杨晓红. 大型综合性医院门诊特点及对策分析[J]. 现代医院管理, 2012, 10(5):51-53.
- 6. 中华人民共和国卫生部. 2012年1季度全国医疗服务情况[EB/OL]. (2012-05-16)[2013-12-28]. http://www.moh.gov.cn.
- 7. 季秀玲, 庞秀英, 王丽群, 等. 老年急腹症 49例超声诊断及误诊分析[J]. 中国误诊学杂志, 2011, 11(25):6174.
- 8. 梁秋. 急腹症的预检分诊及护理观察[J]. 中国医学创新, 2012, 9(30):52-53.
- 9. 李念, 刘姿, 李宁秀, 等. 门诊患者对就诊信息知晓与依从情况影响因素研究[J]. 华西医学, 2013, 28(4):602-604.
- 10. 李晓滢, 王渭莲, 梁红, 等. 门诊患者候诊需求的调查分析与对策[J]. 中华医院管理杂志, 2000, 16(12):734.
- 11. 任芳. 门诊患者常见的心理问题及应对策略[J]. 中国实用护理杂志, 2010, 26(33):39-40.
- 12. 刘龙秀. 标准操作程序在门诊预检分诊质量管理中的应用研究[J]. 实用临床医药杂志, 2012, 16(18):101-103.
- 13. 谭明英, 罗敏, 吕凤琼. 门诊患者不同就诊时段需求特点及对策[J]. 华西医学, 2011, 26(10):1566-1567.
- 14. 司马欣元, 王亚平. 综合医院门诊分诊服务存在的缺陷及对策[J]. 湖南中医药大学学报, 2010, 30(4):69-70.
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